For each custom designed ottoman the production time may vary depending on the design and customization selected. On average it takes approximately 2-3 weeks for your customized ottoman to be manufactured and shipped out to you. For in stock University Collection, products will ship within 3-5 business days of order. If product is on back order or sold out, they will ship within 3-5 business days once the product is back in stock. Please note that shipping delivery times will vary depending on your location but most are received in 3-5 days from date of shipment. Every order will be updated with a tracking number once your product has shipped. Please note that shipping times may vary depending on your location.
Because the custom covers are printed to your creative design, the custom covers are not returnable unless the Goldie team made an error and shipped the wrong design for your order by mistake or if there was a defect in the printing process due to manufacturing.
We are not able to accept returns or apply refunds where the issue is related to the quality of the image uploaded by you the designer. If you somehow received the wrong design, please contact our customer service team at hello@goldiejustright.com immediately and we will expedite the correct cover to you.
If you ordered a ready-to-order “Goldie Collection” design directly from our Website and the Goldie Collection Product has not been used and is in resalable condition, please feel free to return it to us within 30 days of date of delivery for a refund of your purchase price, less shipping and handling costs. Please contact our customer service team at hello@goldiejustright.com and we will be happy to send you a Return Merchandise Authorization (“RMA”) and a prepaid return label before shipping your product. No returns of any type will be accepted without an RMA number.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. A 15% restock fee may be applied.
Upon receipt and inspection of the returned product that it is in unused and saleable condition, eligible product refunds are processed within 30 business days of our receipt of your returned Goldie Product. Your refund will be credited back to the same payment method used to make the original purchase on the Website.
For any inquiries or assistance regarding Goldie products, our customer support team is available to help. You can reach us through email, phone, or live chat on our website (yellow icon located on the bottom right). We strive to provide prompt and helpful responses to ensure your satisfaction with our product.
Phone: 888-717-0335 from 9:00 AM to 4:00 PM Eastern Time, M-F except holidays
Email: hello@goldiejustright.com
Woman Owned | © 2024 Goldie. All rights reserved.